Thank you for shopping with Stamina Supplements (STAMINA LLC) at https://st4mina.com. We take pride in offering premium-quality supplements designed to fuel your performance and well-being. We strive to provide exceptional products and services to our valued customers. If for any reason you are not completely satisfied with your purchase, we offer a straightforward return policy to ensure your experience with us remains positive.
General Return Guidelines:
- Eligibility: Returns are accepted within 30 days from the date of purchase. To be eligible for a return, items must be unused, unopened, and in original packaging.
- Proof of Purchase: Please retain your proof of purchase (receipt or order confirmation) as it will be required to process your return.
- Non-Returnable Items: Certain items are not eligible for return due to safety and quality reasons, including but not limited to:
- Opened or used supplements (including bottles with broken seals).
- Personal care items (e.g., towels, apparel worn during workouts).
- Customized or personalized products.
- Information Products: For digital or information products (e.g., e-books, online courses), returns are accepted within 30 days of purchase if the product has not been accessed or downloaded. Once accessed or downloaded, these products are non-returnable.
- Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping method and insuring the package for your protection.
Return Process:
- Initiating a Return: To initiate a return, please contact our customer service team at hello@st4mina.com within 30 days of receiving your order. Please provide your order number and reason for the return.
- Return Authorization: Once your return request is approved, you will receive a Return Merchandise Authorization (RMA) number and detailed instructions on how to proceed with the return.
- Packaging: Please securely package the item(s) you are returning, ensuring they are adequately protected to prevent damage during transit.
- Return Shipment: Ship the package to the address provided along with the RMA number. Please include a copy of your original proof of purchase inside the package.
- Inspection and Processing: Upon receiving the returned item(s), our team will inspect them to ensure they meet our return policy criteria. Once approved, refunds will be processed within 5-7 business days to the original form of payment.
Refunds:
- Original Payment Method: Refunds will be issued to the original method of payment used for the purchase.
- Partial Refunds: In some cases, partial refunds may be granted for items that are not in their original condition, damaged, or missing parts.
- Shipping fees are non-refundable unless the return is due to our error.
Contact Us:
If you have any questions or concerns regarding our return policy or the return process, please don’t hesitate to contact our customer service team at hello@st4mina.com. We are here to assist you and ensure your satisfaction.
Last Updated: February 20, 2025